Elapse

Elapse Use Cases

Elapse AI learns every detail about your company, including past and future support tickets, paving the way for a stress-free, self-sufficient, and fully autonomous support system.

Elapse learns about your company by tapping into vast online sources where your presence matters most. Additionally, it incorporates all documents provided by your company, even those not available on the internet. This approach turns both the web and your documents into a smart database. The database is designed to answer any customer support ticket.

If the information doesn't exist, Elapse will alert your team. Once your team provides a response, Elapse will automatically learn from it. This will help in filling the gaps in your company's information, such as FAQs and copywriting. It will also ensures that with continuous learning, eventually no question will need a customer support representative. This moves you towards a future where your customer support is entirely self-sustaining, without any human intervention.

Merge the collective insights and experiences of every individual customer support representative on your team. Never answer the same question ever again. Automate repetitive tasks to not only manage surges in support requests, but to also ensure optimal efficiency for your team. Eliminate discrepancies and always deliver the right response. Elapse can answer the toughest coding and engineering questions.

An overflow of information often buries the most crucial details. Navigate this maze with Elapse, our solution that unifies data from all your diverse systems, from cloud storage to email archives. Retrieve essential knowledge swiftly and seamlessly every time.

67% of customer churn is preventable if the customer's issue is resolved during their first interaction.

41% of leaders report that it takes between three and six months to train a new employee.

93% of customers are more likely to make repeated purchases from companies that provide outstanding customer service.

$15,000 is the estimated expense a company faces for each instance of employee turnover.

Make confident decisions based on numbers and proofs. Ask strategic questions and dig deep into your ERP system.