


What is JustReply?
JustReply is a customer support tool that seamlessly integrates with Slack, allowing you to handle all your customer support conversations within your Slack workspace. This tool is perfect for smaller teams and startups, as it enables everyone to participate in customer support, ensuring quick and efficient responses. With JustReply, you can view, assign, reply, and resolve support tickets in real-time, eliminating the need to switch between different platforms. The majority of support tickets are resolved directly within Slack within minutes, allowing you to provide exceptional support to your customers right where they are.
One of the standout features of JustReply is its Helpcenter, which offers three visually appealing templates and simplifies the process of finding support articles for customers. Additionally, you have the option to use a custom domain for a more personalized experience. The flexible chat widget allows for live chat, email, voice, and video support, all accessible within the widget itself. The minimalist inbox enables you to easily prioritize and keep track of incoming conversations. Powerful macros are available to create templates for frequently asked questions, which can be sent with just one click. The smart editor streamlines the creation and editing of support articles, utilizing features like autocomplete for AI-driven article creation.
With JustReply, you can manage your entire support workflow within Slack. Reacting to, assigning, and resolving conversations can all be done with just a click, ensuring a highly efficient and seamless process.
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JustReply FQA
- Can I use JustReply within Slack?
- What is a customer support tool?
- Is JustReply like Intercom, Zendesk and Helpscout?
- How does your pricing work?
- I have feedback I want to share with the founder