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JustReply

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JustReply: The ultimate customer support tool for Slack. Resolve tickets in real-time, streamline conversations, and provide exceptional support directly within your workspace. Boost efficiency and personalize the experience with stunning templates, live chat, and customizable macros.

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What is JustReply?

JustReply is a customer support tool that seamlessly integrates with Slack, allowing you to handle all your customer support conversations within your Slack workspace. This tool is perfect for smaller teams and startups, as it enables everyone to participate in customer support, ensuring quick and efficient responses. With JustReply, you can view, assign, reply, and resolve support tickets in real-time, eliminating the need to switch between different platforms. The majority of support tickets are resolved directly within Slack within minutes, allowing you to provide exceptional support to your customers right where they are.

One of the standout features of JustReply is its Helpcenter, which offers three visually appealing templates and simplifies the process of finding support articles for customers. Additionally, you have the option to use a custom domain for a more personalized experience. The flexible chat widget allows for live chat, email, voice, and video support, all accessible within the widget itself. The minimalist inbox enables you to easily prioritize and keep track of incoming conversations. Powerful macros are available to create templates for frequently asked questions, which can be sent with just one click. The smart editor streamlines the creation and editing of support articles, utilizing features like autocomplete for AI-driven article creation.

With JustReply, you can manage your entire support workflow within Slack. Reacting to, assigning, and resolving conversations can all be done with just a click, ensuring a highly efficient and seamless process.

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Website traffic

  • Monthly visits
    815
  • Avg visit duration
    00:01:28
  • Bounce rate
    51.61%
  • Unique users
    --
  • Total pages views
    2.91K

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JustReply FQA

  • Can I use JustReply within Slack?icon plus
  • What is a customer support tool?icon plus
  • Is JustReply like Intercom, Zendesk and Helpscout?icon plus
  • How does your pricing work?icon plus
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