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What is Teneo?
Teneo is an AI-powered conversational platform that allows businesses to create automated conversations with customers. It enables companies to provide a better customer experience by tailoring engaging and natural conversations to their unique needs. Teneo supports omni-channel customer service, including web, mobile, and voice interactions. It offers advanced features like natural language understanding, automatic speech recognition, and text-to-speech capabilities, allowing customers to have meaningful conversations with the chatbot. With Teneo, businesses can create engaging experiences for customers in multiple languages and customize the platform to meet their specific requirements. Its user-friendly interface makes it easy to create and manage automated conversations, while detailed analytics provide insights for optimizing conversational strategies.
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Teneo FQA
- What is OpenQuestion?
- What are the benefits of using OpenQuestion?
- How does OpenQuestion reduce customer pain?
- What are some success stories of using OpenQuestion?
- How can I learn more about Conversational IVR software?
Teneo Use Cases
Teneo.AI is a product that offers a fast and welcoming experience with OpenQuestion IVR plugin connected to GPT.
With OpenQuestion, you can end the keypad nightmare and enjoy a welcoming experience that connects you to the right person every time.
OpenQuestion eliminates the frustration of IVR keypad menus and reduces customer pain.
OpenQuestion is integrated with all commonly used tech stacks and can be launched in just 60 days.
Telefónica implemented OpenQuestion and saw record levels of service, a 6% increase in call to resolution, and 1 million phone calls per month.
Swisscom transformed its contact center with OpenQuestion, resulting in a 21% increase in correct transfers, an 18-point increase in tNPS, and handling 9 million calls per year in 4 languages.
CSGi estimated a $39M ROI by replacing keypad navigation with OpenQuestion, resulting in a 30% reduction in misrouted calls and a 2-minute reduction in Average Handling Time.
Teneo.ai's vision is a world without queues and keypad navigation, with instant service.
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