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What is Bold360?
Bold360 is a revolutionary customer engagement and support platform designed to enhance your interactions with customers. By harnessing its intelligent self-service capabilities, it ensures that customers can effortlessly access the information they require. Additionally, it equips customer service agents with powerful tools such as AI-powered chatbots, automated ticket routing, and real-time analytics. With Bold360, customers receive prompt responses while agents can dedicate their time to more valuable tasks. Its user-friendly interface guarantees ease of use, while its robust analytics enable you to measure customer satisfaction and identify areas for improvement. Whether your aim is to boost customer satisfaction, minimize customer effort, or enhance overall customer experience, Bold360 is your ultimate solution. It facilitates the achievement of your goals and simplifies the process of obtaining assistance for your customers.
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Website traffic
- Monthly visits83.90K
- Avg visit duration00:01:59
- Bounce rate45.37%
- Unique users--
- Total pages views211.88K
Access Top 5 countries
Traffic source
Bold360 FQA
- What’s the difference between website chat software and web messaging?
- What communication channels are customers using most?
- Why is native asynchronous functionality important?
- Why do companies use live chat?
- What are the benefits of web messaging for customers?
Bold360 Use Cases
24/7 customer engagement through web messaging
Seamless transition from chatbot to agent with full context and visibility
Share files, start a co-browse session, or escalate to a phone call with one click
Proactive messaging based on web activity and agent availability
Asynchronous conversations for 24/7 engagement
AI-powered bots for efficient customer service
Easy setup and customization without IT support
Rich messaging experience with quick replies, cards, emojis, and file attachments
Omnichannel agent interface for unified customer view
Authenticated web messaging for personalized experiences