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Bold360

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Transform customer engagement with Bold360. Find answers quickly with self-service capabilities and AI-powered chatbots. Measure satisfaction and improve with robust analytics. Increase customer satisfaction and reduce effort with Bold360.

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What is Bold360?

Bold360 is a revolutionary customer engagement and support platform designed to enhance your interactions with customers. By harnessing its intelligent self-service capabilities, it ensures that customers can effortlessly access the information they require. Additionally, it equips customer service agents with powerful tools such as AI-powered chatbots, automated ticket routing, and real-time analytics. With Bold360, customers receive prompt responses while agents can dedicate their time to more valuable tasks. Its user-friendly interface guarantees ease of use, while its robust analytics enable you to measure customer satisfaction and identify areas for improvement. Whether your aim is to boost customer satisfaction, minimize customer effort, or enhance overall customer experience, Bold360 is your ultimate solution. It facilitates the achievement of your goals and simplifies the process of obtaining assistance for your customers.

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Website traffic

  • Monthly visits
    83.90K
  • Avg visit duration
    00:01:59
  • Bounce rate
    45.37%
  • Unique users
    --
  • Total pages views
    211.88K

Access Top 5 countries

Traffic source

Bold360 FQA

  • What’s the difference between website chat software and web messaging?icon plus
  • What communication channels are customers using most?icon plus
  • Why is native asynchronous functionality important?icon plus
  • Why do companies use live chat?icon plus
  • What are the benefits of web messaging for customers?icon plus

Bold360 Use Cases

24/7 customer engagement through web messaging

Seamless transition from chatbot to agent with full context and visibility

Share files, start a co-browse session, or escalate to a phone call with one click

Proactive messaging based on web activity and agent availability

Asynchronous conversations for 24/7 engagement

AI-powered bots for efficient customer service

Easy setup and customization without IT support

Rich messaging experience with quick replies, cards, emojis, and file attachments

Omnichannel agent interface for unified customer view

Authenticated web messaging for personalized experiences

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