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Netomi: AI customer service tool for enterprise-level businesses. Resolve 80% of customer queries in real-time. Simplify customer service with our advanced platform.

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What is Netomi?

Netomi is an advanced AI customer service tool that offers automated customer support to enterprise-level businesses. Our comprehensive platform includes a variety of products that are specifically designed to help you address up to 80% of routine customer queries in real-time. By utilizing our conversational AI, email resolution, chat interface, and webforms, you can streamline the customer service process and allow your staff to focus on more complex tasks. Our user-friendly interface enables you to quickly and effortlessly provide customers with the assistance they need, ensuring a seamless and enjoyable experience. Unlike traditional chatbots, Netomi goes above and beyond by delivering the highest quality service and support to your customers. With our solution, you can provide prompt and accurate responses to customer inquiries, foster brand loyalty, and guarantee customer satisfaction.


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Netomi Use Cases

Netomi is a conversational AI platform that offers various capabilities for businesses. It can be used in industries such as eCommerce, entertainment, fintech, SaaS, telecommunications, and travel & hospitality. The platform integrates with popular systems like Zendesk, Salesforce, Freshdesk, Shopify, Khoros, and Sprinklr. Netomi has been recognized as a leader in conversational AI platforms by G2 and has been featured in publications like Forbes, The Economist, and The Wall Street Journal. The platform provides real-time omnichannel intelligence, goal-driven and sanctioned generative AI, AI-federated knowledge access, security-first architecture, proactive and predictive care, and integration with business systems for end-to-end resolution. Netomi's AI can be deployed on various channels such as email, chat, messaging, voice, SMS, search, and social media. It helps businesses automate customer service inquiries, improve resolution rates, reduce support costs, and enhance the overall customer experience. Netomi's platform is easy to configure and manage, and it provides resources like blog posts, case studies, and industry reports to help businesses understand and leverage AI for customer support.

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