Hyperlight

What is Hyperlight?

Hyperlight is a cutting-edge customer support tool powered by artificial intelligence (AI) that specializes in troubleshooting for the consumer electronics industry. Our AI agents are extensively trained to address a wide range of product inquiries, order-related concerns, returns, and technical issues across both voice and chat channels. Our ultimate goal is to revolutionize customer support for consumer electronics by automating over 90% of the process, providing a premium support experience at an affordable cost.

When using Hyperlight, customers can effortlessly interact with AI agents that exhibit a natural conversational style and possess the ability to effectively troubleshoot problems with their electronic devices. Our AI agents can offer suitable replacements and skillfully handle even the most complex scenarios. Moreover, Hyperlight continuously learns from past interactions, allowing it to enhance its support capabilities as demand grows.

One of the key advantages of Hyperlight is its seamless integration with your business's existing workflows. By automating time-consuming support cases, our tool enables agents to efficiently create, tag, and resolve tickets directly through the help desk. This integration streamlines the support process, saving valuable time and resources.

In addition to troubleshooting, Hyperlight's AI agents excel in other crucial areas. They can track orders, manage returns, facilitate the sending of replacements, and analyze device logs through internal APIs and dashboards. This comprehensive support system ensures that customers receive a holistic and efficient resolution to their concerns.

Overall, Hyperlight is an advanced AI-powered customer support tool that is specifically designed to cater to the unique needs of the consumer electronics industry. By automating the majority of support processes, integrating seamlessly with existing workflows, and offering a wide range of capabilities, Hyperlight aims to provide a superior support experience while optimizing efficiency and cost-effectiveness.