Yuma AI Tool Review: Top Alternatives, Pricing, Features and Benefits

What is Yuma?

Yuma Ticket Assistant is an AI tool that seamlessly integrates with your Help Desk software, automating the process of drafting responses for customer tickets. By utilizing this tool, you can enhance efficiency, improve the quality of support, increase customer satisfaction, and ultimately boost your revenue. Currently, Yuma Ticket Assistant is specifically designed to empower Shopify merchants who are utilizing Gorgias.

E-Comm Owner Customer support

Information

Financing: $62.05M

Revenue: $64.00M

Language: English

Price: Free Trial

Pros VS Cons

Pros: Yuma offers a wide range of features including integration with Help Desk software, customizable writing style, conversation thread summaries, multilingual support, and automated response drafting, making it a convenient and efficient customer service automation tool.

Cons: Yuma has limitations in terms of Help Desk integration, language support, reliance on past tickets, and restricted multi-shop integration, which may limit its effectiveness for some users.

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Website traffic

Monthly visits
7.89K
Avg visit duration
00:02:48
Bounce rate
55.83%
Unique users
--
Total pages views
21.53K

Access Top 5 countries

Traffic source

Yuma FQA

What can Yuma do?
How does Yuma work?
How can Yuma help improve automation?
What is included in the Starter+ Plan?
How can I stay updated on new features and product releases?

Yuma Use Cases

Yuma Ticket Assistant is an AI that integrates natively with your Helpdesk software.

Automate customer support for e-commerce using GPT-4.

Transform your e-commerce Customer Service with AI.

Get started right now, for free with our Free Trial.

By harnessing the latest advancements in AI technology, Yuma ingests every new ticket from your helpdesk, then using its advanced intent detection rules specialized in e-commerce, it allows you to decide what should be done: nothing, generate a draft, auto-reply or autonomously resolve the ticket.

Yuma can autonomously perform actions to manage orders, subscriptions, returns, accounts, and more.

With Yuma, you can start at your own pace by automating the most demanding requests first. Then, you monitor and repeat the process.

Starter+ Plan: 14-day Free Trial, 2,000 tickets per month, Includes up to 15% of tickets fully autonomously automated, $199/mth.

Best OpenAI LLM model: GPT-4, AI drafting, auto-replies, and autonomous conversations.

Automated actions: manage subscriptions, orders, accounts...