Jochem.ai

Jochem.ai Use Cases

Jochem.ai is a ticketing assistant that provides instant answers for agents and saves time for team leads. It learns from human answers and is fully compliant. Book a demo or watch a video to learn more.

Jochem.ai is an internal knowledge assistant that integrates easily with Teams or Slack. It makes knowledge retrieval and management effortless. It can also be used as a customer support tool, providing one-click answers to emails and chats.

Jochem.ai reduces stress on 2nd line support by learning from escalations and offering instant escalation to senior agents when it can't answer. It manages escalation logs within the platform and improves its knowledge base based on escalations.

Jochem.ai provides operational insights through the platform, including insights into time saved and hot topics. It transforms incidents into learnings and offers suggestions for new and conflicting content. It can be easily integrated with company apps and knowledge sources.

Jochem.ai offers different pricing options, including a plan for 40 agents with unlimited requests and a self-improving knowledge base. It is GDPR compliant and has direct integration with messaging tools. Custom integrations are also possible.

Jochem.ai is suitable for any organization, although sometimes there may be a waiting list. It enhances existing tools rather than replacing them.

Jochem.ai can be integrated with an organization by starting the onboarding process and training Jochem for two weeks. After that, a plugin can be downloaded to start asking questions through Slack, Microsoft Teams, or Mattermost.

Jochem.ai does not replace current agents but empowers them to become customer care experts. It assists agents in tackling customer questions.

Jochem.ai offers additional information on pricing, about us, press, and contact details on their website. They also provide terms of service and GDPR policy information.